留学保险项目组应对“新型冠状病毒肺炎”应急预案

Emergency Plan to “Novel Coronavirus Pneumonia” from International Students Insurance Company

为积极应对新型冠状病毒肺炎疫情，留学保险项目组第一时间启动重大公共卫生事件应急预案：7*24小时报案咨询电话、应急联络热线与值班响应，保证为发病患者和学校做到“特事特办”和“温暖便捷”。

In order to prevent from the Novel Coronavirus Pneumonia, International Students Insurance Company launched the emergency plan, which including service such as 7 * 24-hour emergency hotline, general medical consultation and advance payment for diagnosed customers and quick reimbursement.

一、应急联系方法

Emergency contact phone number：

400-810-5119，7*24小时客户咨询热线。

7 * 24 hours hotline: 400-810-5119

二、应急举措

Emergency Measures：

(1) 400-810-5119电话提供7*24小时的应急响应;

(2) 开通新型冠状病毒肺炎的服务绿色通道，针对确诊客户，第一时间提供垫付及理赔服务;

(3) 简化理赔流程;

(4) 日常咨询、预防支持、综合服务等各方面的“绿色通道”等服务。

(1) International students will get a timely response from service center in 7*24 hours by calling hotline 400-810-5119.

(2) Customers diagnosed with “Novel Coronavirus Pneumonia” will be given priority service, such as advance payment for hospitalization and quick reimbursement.

(3) Claims procedure will be simplified.

(4) We also provide general medical consultation and preventation knowledge.

留学保险项目组温馨提示：冬春季是呼吸道疾病的高发季节，也是病毒性肺炎的高发时期，注意保持室内空气流通。请注重个人卫生，勤洗手，减少或避免前往人群密集地(尤其是有疫情发生的地区)，咳嗽和打喷嚏时使用纸巾或弯曲手肘掩盖口鼻，必要时戴口罩。注意清淡饮食，保持良好作息，增强自身抵抗力预防疾病，如有发热、咳嗽等呼吸道感染症状，应及时就诊。